Refund policy

Returns, Exchanges & Warranty

Last updated: September 28, 2026

7-Day Returns and Exchanges

You may request a return or exchange for any reason within seven (7) calendar days after delivery.

To be eligible, the product must be unopened, unused, and in its original condition and packaging. Proof of purchase is required.

Opened or used products are not eligible under this 7-day return and exchange policy. This does not affect any rights you may have under our Limited Warranty or applicable law.

How to Request a Return or Exchange

Sign in to your SOLKATT customer account, open the eligible order, and select Return items within seven (7) calendar days after delivery.

If you would prefer an exchange, submit the return request from your order and we will confirm the replacement during review, subject to product availability. If you cannot access your account, contact us through our Contact page and include your order number.

Do not send a product back until your request has been approved and return instructions have been provided. After the returned product is received, we will inspect it to confirm eligibility. Approved refunds are issued to the original payment method.

For change-of-mind returns or exchanges, customers are responsible for arranging and paying return shipping. SOLKATT Beauty does not charge a restocking fee. For an approved defective or incorrect-item claim, we will provide the appropriate shipping and resolution instructions.

12-Month Limited Warranty

SOLKATT products include a twelve (12) month limited warranty beginning on the delivery date. This warranty covers product defects or failures that are not caused by the customer or any third party.

The warranty does not cover damage or failure caused by misuse, abuse, accident, neglect, improper handling or storage, failure to follow product or lamp instructions, unauthorized modification or repair, disassembly, or other customer-caused or third-party damage.

To request warranty support, contact us through our Contact page during the warranty period. Please include your order number, a description of the issue, and photos or video when available.

If a warranty claim is approved, SOLKATT Beauty will provide an appropriate remedy based on the issue and product availability. If a product must be returned for inspection, we will provide return and shipping instructions.

Legal Rights

Nothing in this policy limits any rights that cannot be limited under applicable law.